To address the importance of Customer Service and to provide employees with the skills and knowledge to deliver a high level of customer service.
What is Customer Service?
Why is Customer Service in important?
Viewing Customer Service from the Customer perspective and Company perspective
How to deliver excellent Customer Service
How to deal with Customer queries and complaints
Benefits of Customer Service
Benefits of Attending:
Improved Sales – new and existing customers
Decrease in Complaints and loss of business
Engaged Employees – increased motivation
Duration: 3-4 hours
Cost: £650 +VAT
Our client said:
"The training was very well related to our organisation - Conor had clearly completed some homework on us - much appreciated" "Very well constructed & delivered. Course moved very well and a good balance between tutor delivery and group participation" "The tutor was very easy to listen to. He kept me engaged through the whole session. Really enjoyed it"
- USPCA, Newry, January 2020