Course Overview:


To provide delegates with the skills and qualities necessary to confidently manage conflict in the workplace. This course is ideal for those directly managing staff i.e. Managers, HR or anyone responsible for managing employees on a regular basis. The programme will assist them to recognise when a difficult conversation needs to take place and provide a practical model to implement and carry out this conversation with confidence.


Course Content:


· What is conflict?

· Recognising when it is appropriate

· Why we avoid difficult conversations?

· Learning the skills and qualities to confidently manage conflict in the workplace

· Understanding the benefits of having difficult conversations

Duration: 3-4 hour programme

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